Payment Terms & Conditions

LEGAL DOCUMENT - PAYMENT TERMS & CONDITIONS


⚠️ IMPORTANT LEGAL NOTICE

By placing an order with LongevityON, you agree to these Payment Terms & Conditions.

Please read carefully before purchasing.
Last Updated: September 2025

1. ACCEPTANCE OF TERMS

By placing an order with LongevityON ("Company," "we," "us," or "our"), you ("Customer," "you," or "your") agree to be bound by these Payment Terms & Conditions. Please read these terms carefully before completing your purchase.

If you do not agree to these terms, do not place an order.

2. PAYMENT PLAN OPTIONS

2.1 Available Payment Plans

LongevityON offers the following payment options for hyperbaric chamber purchases:

A. Full Payment
- 100% payment due at time of order placement
- Fastest processing and priority manufacturing queue

B. 50/50 Payment Plan
- 50% deposit due at time of order placement
- 50% balance due before shipment
- No interest charges
- No financing fees

C. 4-Part Payment Plan
- 25% payment due at time of order placement
- 25% payment due 30 days after order
- 25% payment due 60 days after order
- 25% final payment due before shipment
- No interest charges
- No financing fees

D. Custom Payment Plan
- Minimum 30% deposit required at time of order placement
- Remaining balance payment schedule customized to customer needs
- Final payment due before shipment
- Subject to Company approval
- No interest charges on approved custom plans
- No financing fees

E. Third-Party Financing
- Available through APPROVE (LendingUSA) or other approved financing partners
- Terms, rates, and approval determined by financing provider
- Customer responsible for all financing charges and interest
- Monthly payments typically range from 12-60 months depending on approved terms

F. Wire Transfer / Business Check
- Full payment or deposits accepted via wire transfer or business check
- Payment must clear before manufacturing begins
- Wire transfers typically clear same business day
- Business checks clear in 5-7 business days

2.2 Payment Plan Selection

- Payment plan must be selected at time of order placement
- Once manufacturing begins, payment plans cannot be changed
- Contact us within 48 hours of order placement to request plan changes

3. DEPOSIT REQUIREMENTS

3.1 Minimum Deposits

Required minimum deposits by payment plan:
- Full Payment: 100%
- 50/50 Payment Plan: 50% of total purchase price
- 4-Part Payment Plan: 25% of total purchase price
- Custom Payment Plan: 30% of total purchase price (minimum)
- Third-Party Financing: As determined by financing provider

3.2 When Deposits Are Due

- Deposits must be received before order is submitted to manufacturer
- Orders are not confirmed until deposit payment clears
- Manufacturing begins 3-5 business days after deposit clears

3.3 Deposit Non-Refundable Policy

ALL DEPOSITS ARE NON-REFUNDABLE except as follows:

Refundable within 48 hours:
- You may cancel your order and receive a full refund within 48 hours of order placement
- Cancellation request must be submitted in writing to info@longevityon.com
- Refunds processed within 5-7 business days

Non-refundable after 48 hours:
- After 48 hours from order placement, all deposits become non-refundable
- Manufacturing begins immediately (within 3-5 business days)
- Your chamber is custom-manufactured specifically for your order
- Materials, labor, and manufacturing capacity are committed to your order
- Company cannot resell custom-manufactured units

No exceptions: Deposits are non-refundable for any reason including but not limited to:
- Change of mind
- Financial hardship
- Relocation
- Business closure
- Personal circumstances

4. FINAL PAYMENT REQUIREMENTS

4.1 When Final Payment Is Due

Final payment is due BEFORE shipment for all payment plans:

- Customer will be notified when chamber manufacturing is complete
- Final payment must be received in full before chamber ships
- 7-day grace period provided from completion notification
- No exceptions - chamber will NOT ship without full payment

4.2 Final Payment Notification Process

Company will notify customer of manufacturing completion:

1. Email notification** sent to email address on order
2. Phone call** (if phone number provided)
3. Notification includes:
   - Confirmation that chamber is ready to ship
   - Final payment amount due
   - Payment due date (7 days from notification)
   - Payment instructions
   - Storage fee policy

4.3 Grace Period

- 7-day grace period from date of completion notification
- No storage fees during grace period
- Final payment must be received by end of grace period

4.4 Payment Methods Accepted

For final payments, we accept:
- Credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards
- Wire transfer (preferred for large amounts)
- Business checks (must clear before shipping)
- PayPal
- Shop Pay
- Apple Pay / Google Pay

5. LATE PAYMENT & STORAGE FEES

5.1 Storage Fees

If final payment is not received within 7-day grace period:

- Storage fees: $50 per day
- Fees begin accruing on day 8 after completion notification
- Fees continue daily until full payment received
- Customer is responsible for all accrued storage fees
- Storage fees must be paid in addition to final balance

Example:
- Chamber completes: January 1
- Notification sent: January 1
- Grace period ends: January 8
- Payment received: January 15
- Storage fees owed: 7 days × $50 = $350 (due with final payment)

5.2 Extended Non-Payment

If payment is not received within 30 days of completion notification:**

- Order may be cancelled at Company's discretion
- All previous payments are forfeited (non-refundable)
- All accrued storage fees remain due and payable
- Customer remains liable for storage fees through cancellation date
- Company reserves right to pursue legal action for unpaid storage fees
- Chamber becomes property of Company and may be resold

5.3 Communication & Extensions

If you cannot make final payment on time:

- Contact us immediately - do not wait until deadline
- Email: info@longevityon.com
- Phone: (888) 478-6505
- We may be able to arrange a short extension on a case-by-case basis
- Extensions are not guaranteed and are at Company's sole discretion
- Storage fees may still apply even if extension is granted

6. NON-REFUNDABLE PAYMENTS POLICY

6.1 All Payments Are Non-Refundable

After the 48-hour cancellation window:

- ALL payments made are 100% non-refundable
- This includes:
  - Initial deposits
  - Installment payments (4-part plan, custom plans)
  - Any partial payments made
  - Upgrade fees
  - Accessory purchases

6.2 Why Payments Are Non-Refundable

Your chamber is custom-manufactured:
- Manufacturing begins within 3-5 business days of order
- Materials are ordered specifically for your unit
- Labor and manufacturing capacity are committed to your order
- Manufacturer cannot stop or reverse production once begun
- Units cannot be easily resold due to customization
- Company incurs significant costs even if order is cancelled

6.3 No Refunds For Any Reason

Payments are non-refundable even in cases of:
- Customer change of mind
- Financial hardship or bankruptcy
- Personal circumstances (divorce, death, illness, etc.)
- Business closure or relocation
- Inability to make final payment
- Dissatisfaction with product after purchase (warranty applies instead)
- Delays in manufacturing or shipping
- Any other reason not specifically covered by warranty

6.4 Warranty vs Refunds

Product defects are covered by warranty, not refunds:
- 2-3 year manufacturer warranty included with all chambers
- Defects and malfunctions covered by warranty replacement/repair
- Warranty does not include refunds or returns
- See Warranty Policy for complete details: [Link to /pages/warranty-policy]

7. CANCELLATION POLICY

7.1 Customer-Initiated Cancellation

Within 48 hours of order:
- Full refund available
- Must submit written cancellation request to info@longevityon.com
- Refund processed within 5-7 business days

After 48 hours:
- Order cannot be cancelled
- All payments are non-refundable
- Manufacturing has begun or is about to begin
- Customer remains obligated to complete payment

If customer refuses to complete payment:
- Order will be cancelled after 30 days of non-payment
- All previous payments are forfeited
- Storage fees remain due and payable
- Customer has no claim to chamber or payments made

7.2 Company-Initiated Cancellation

Company reserves the right to cancel orders if:
- Customer fails to make scheduled payments
- Customer fails to make final payment within 30 days of completion
- Customer violates these terms and conditions
- Fraudulent payment information provided
- Product becomes unavailable due to manufacturer issues

If Company cancels order:
- For customer non-payment: All payments forfeited (non-refundable)
- For fraud/violation: All payments forfeited, legal action may be pursued
- For manufacturer issues: Full refund provided

8. MANUFACTURING & DELIVERY TIMELINE

8.1 Estimated Timelines

Manufacturing and delivery timelines are ESTIMATES ONLY:
Timeline:
- Total delivery time: 65-85 days depending on model 
- Final payment due after manufacturing completes, before shipping 
  begins

8.2 Timeline Variables

Actual timelines may vary due to:
- Manufacturer production capacity and queue
- Raw material availability
- Customs clearance delays (international shipments)
- Shipping carrier delays
- Weather conditions
- Force majeure events (natural disasters, pandemics, etc.)
- Other factors beyond Company's control

8.3 No Guarantees on Timeline

- Timelines are estimates only and are not guaranteed
- Company is not liable for delays in manufacturing or shipping
- Delays do not constitute grounds for cancellation or refund
- Final payment due date adjusts if manufacturing takes longer than expected
- Storage fees only apply if CUSTOMER delays payment after completion

8.4 Timeline Updates

- Company will provide periodic updates on manufacturing progress
- Customer may contact us at any time for status updates
- Email: info@longevityon.com
- Phone: (888) 478-6505

9. SHIPPING & DELIVERY

9.1 When Shipment Occurs

Chamber ships only after:
- ✅ Manufacturing is 100% complete
- ✅ Final payment received in full
- ✅ All storage fees paid (if applicable)
- ✅ Shipping address confirmed
- ✅ Delivery appointment scheduled (if white glove delivery)

Chamber will NOT ship if:
- ❌ Any balance remains unpaid
- ❌ Storage fees are outstanding
- ❌ Payment disputes are unresolved

9.2 Shipping Methods

Standard Shipping (Included):
- Free shipping to all 48 contiguous United States
- Freight delivery to your address
- Carrier: Selected by Company

White Glove Delivery (Optional Upgrade):
- Professional installation team
- Delivery and setup inside your location
- Basic chamber testing
- Delivery appointment scheduled
- Additional fee applies - contact us for pricing

Excluded Areas:
- Alaska, Hawaii, and US territories: Additional shipping fees apply
- International shipping: Quote provided on request

9.3 Delivery Responsibilities

Customer is responsible for:
- Providing accurate shipping address
- Ensuring delivery location is accessible for freight delivery
- Being present or arranging representative for delivery
- Inspecting chamber upon delivery
- Reporting any shipping damage within 48 hours

Company is responsible for:
- Packaging chamber for safe transport
- Arranging shipping carrier
- Providing tracking information
- Coordinating white glove delivery appointment
- Ensuring chamber arrives in working condition

10. PAYMENT PLAN ADMINISTRATION

10.1 Scheduled Payment Reminders

For multi-payment plans (4-part, custom):
- Company will send payment reminders via email 7 days before due date
- Customer is responsible for making payments on time regardless of reminders
- Failure to receive reminder does not excuse late payment

10.2 Missed Installment Payments

If scheduled installment payment is missed:

Grace period:** 5 business days
After grace period:
- $25 late fee assessed per missed payment
- Order may be placed on hold
- Final payment due date may be extended
- Repeated missed payments may result in order cancellation

If order is cancelled for missed payments:
- All previous payments are forfeited (non-refundable)
- Customer has no claim to chamber or payments made

10.3 Early Payment

Customers may pay early:
- No penalties for early payment
- Contact us to arrange early payment
- Early payment may expedite shipping if chamber is ready
- Discounts not available for early payment

11. THIRD-PARTY FINANCING

11.1 Financing Through APPROVE

If customer chooses third-party financing:

- Financing provided by APPROVE (LendingUSA) or other approved partners
- Terms, rates, and approval determined solely by financing provider
- Company is not the lender and has no control over financing terms
- Customer enters into separate agreement with financing provider
- Company receives payment from financing provider
- Customer makes payments to financing provider per their agreement

11.2 Company Not Responsible

Company is NOT responsible for:
- Financing approval or denial
- Interest rates or fees charged by lender
- Payment disputes with financing provider
- Late fees or penalties from lender
- Customer's credit score impact
- Financing terms or conditions

11.3 Financing Approval Required

- Order cannot proceed without financing approval
- If financing is denied, customer must choose alternative payment method
- Deposits paid during financing application are refundable if financing is denied (within 48-hour window)

12. WIRE TRANSFER & CHECK PAYMENTS

12.1 Wire Transfer

For customers paying by wire transfer:

- Wire transfer instructions provided after order placement
- Customer responsible for any wire transfer fees charged by their bank
- Company does not charge additional fees for wire transfers
- Manufacturing begins once wire transfer is confirmed (typically same day)
- International wire transfers may take 2-3 business days to clear

12.2 Business Checks

For customers paying by business check:

- Personal and business checks accepted
- Check must be mailed to address provided in payment instructions
- Manufacturing begins once check clears (typically 5-7 business days)
- Returned checks subject to $50 fee plus any bank fees
- Order may be cancelled if check is returned for insufficient funds

13. PRICE & PRODUCT CHANGES

13.1 Price Lock

- Price is locked at time of order placement
- Price increases during manufacturing do not affect your order
- Upgrades or additions after order placement charged at current pricing

13.2 Product Specifications

- Product specifications locked at time of order
- Manufacturer may make minor changes to improve product
- Changes do not affect functionality or warranty
- Major changes will be communicated to customer for approval

14. DISPUTES & RESOLUTION

14.1 Payment Disputes

If customer disputes a charge:

- Contact us immediately: info@longevityon.com or (888) 478-6505
- Provide detailed explanation of dispute
- We will work to resolve dispute within 5 business days
- Do not initiate chargeback without first contacting us
- Chargebacks may result in order cancellation and forfeiture of payments

14.2 Chargeback Policy

If customer initiates chargeback:

- Order is immediately placed on hold
- Manufacturing and shipping are stopped
- Customer must provide documentation supporting chargeback
- If chargeback is deemed invalid:
  - Order may be cancelled
  - All payments are forfeited
  - Customer is banned from future purchases
  - Legal action may be pursued

14.3 Resolution Process

Our commitment:
- We will work in good faith to resolve all disputes
- Transparent communication throughout process
- Fair resolution based on facts and these terms
- Arbitration required before legal action (see Terms of Service)

15. CUSTOMER RESPONSIBILITIES

15.1 Payment Responsibilities

Customer agrees to:

- Make all payments on time per selected payment plan
- Provide accurate payment information
- Notify us immediately of payment issues or delays
- Pay all storage fees if final payment is delayed
- Respond promptly to payment reminders and completion notices
- Keep contact information current

15.2 Communication Responsibilities

Customer agrees to:

- Monitor email for important notifications
- Respond to Company communications within 48 hours
- Provide accurate contact information (email, phone)
- Notify Company of any address or contact changes
- Check spam/junk folders for Company emails

16. COMPANY RESPONSIBILITIES

16.1 Our Commitments

Company commits to:

- Process orders promptly and professionally
- Provide regular updates on manufacturing status
- Notify customer when chamber is complete
- Ship chamber promptly after final payment
- Honor warranty terms
- Respond to customer inquiries within 1-2 business days
- Maintain transparent and fair business practices

16.2 Limitations

Company is NOT responsible for:

- Delays caused by manufacturer, shipping carrier, or force majeure
- Customer's inability to make payments
- Financing approval or denial by third-party lenders
- Damage during shipping (covered by shipping insurance)
- Customer's failure to read or understand these terms

17. LEGAL PROVISIONS

17.1 Governing Law

- These terms governed by laws of California, United States
- Any disputes subject to arbitration per main Terms of Service
- Venue for any legal action: California courts

17.2 Severability

- If any provision is found unenforceable, remaining provisions remain in effect
- Invalid provisions replaced with enforceable provisions of similar intent

17.3 Entire Agreement

- These Payment Terms, together with main Terms of Service, Shipping Policy, Warranty Policy, and Return Policy constitute entire agreement
- Supersedes any prior oral or written agreements

17.4 Changes to Terms

- Company reserves right to update these terms at any time
- Changes apply to orders placed after update date
- Orders in progress governed by terms in effect at order date
- Current terms always available at longevityon.com/pages/payment-terms-conditions

18. CONTACT INFORMATION

Questions About Payment Terms?

**Contact us:**

📧 Email: info@longevityon.com  
📞 Phone: (888) 478-6505  
💬 Live Chat: Available on longevityon.com

Business Hours:
- Monday - Friday: 9AM - 6PM PST
- Saturday: 10AM - 4PM PST
- Sunday: Closed

Mailing Address:
LongevityON  

1470 E.Valley Road
Santa Barbara, CA 93108

ACKNOWLEDGMENT

By placing an order with LongevityON, you acknowledge that:

✅ You have read and understood these Payment Terms & Conditions  
✅ You agree to be bound by these terms  
✅ You understand that all deposits and payments are non-refundable after 48 hours  
✅ You understand that final payment is required before shipment  
✅ You understand that storage fees apply if payment is delayed  
✅ You agree to make all payments on time per your selected payment plan  
✅ You understand that orders cannot be cancelled after 48 hours  

If you do not agree to these terms, do not place an order.



Last Updated: September 2025

LongevityON  
Premium Hyperbaric Chambers  
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