Warranty Policy

Warranty Policy

Last Updated: November 2025


At LongevityON, we pride ourselves on our unwavering dedication to offering industry-leading product warranties and exceptional customer service. Our commitment to quality and customer satisfaction is reflected in our strategic partnerships with elite international manufacturers, ensuring you receive the best protection for your hyperbaric chamber investment.

Before purchasing, please check the warranty information on the specific product page, as warranty terms vary by chamber model.**

For any product concerns or warranty questions, contact us at info@longevityon.com.


Hyperbaric Chamber Warranty Coverage

Our hyperbaric chambers come with comprehensive warranty coverage ranging from 2-3 years depending on the chamber model and series. **LongevityON works exclusively with premium manufacturers who stand behind their products with substantial warranty protection.**

LongevityON Warranty Coverage

All LongevityON Hyperbaric Chambers come with comprehensive warranty coverage ranging from 2-3 years, depending on the specific chamber model and series.**

Standard Coverage:
- Main Chamber: 2-3 year comprehensive warranty (varies by model)
- Accessories & Components: 2-3 year limited warranty (varies by model)
- Air Compressor: 2-3 year manufacturer warranty (varies by model)
- Control Systems: 2-3 year manufacturer warranty (varies by model)

Model-Specific Terms:
- Warranty duration varies by chamber series and model
- Always check your specific product page for exact warranty terms
- All warranties meet or exceed industry standards for premium hyperbaric equipment
- LongevityON works exclusively with manufacturers who provide superior warranty protection

What Is Covered

This warranty covers **defects in materials and workmanship under normal use**, including:

✅ Manufacturing defects in chamber construction  
✅ Component failures due to faulty materials  
✅ Control system malfunctions under normal operation  
✅ Pressure system defects affecting chamber performance  
✅ Electrical component failures (excluding damage from power surges)  
✅ Zipper and seal failures due to manufacturing defects  

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What Is NOT Covered

This warranty does NOT cover:

❌ Damage from misuse or operating outside manufacturer guidelines  
❌ Accidents, drops, or physical damage from external forces  
❌ Unauthorized repairs or modifications by non-certified technicians  
❌ Improper installation or incorrect power supply connections  
❌ Environmental damage from high humidity, extreme temperatures, or flooding  
❌ Normal wear and tear (fabric fading, minor zipper wear, cosmetic changes)  
❌ Damage from power surges or electrical issues (use surge protectors)  
❌ Commercial overuse beyond recommended daily usage limits  
❌ Damage from non-original parts or unauthorized accessories  


Warranty Terms & Conditions

Warranty Validity
- Non-transferable: Warranty applies only to the original purchaser
- Registration required: Chamber must be registered within 30 days of delivery
- Proof of purchase: Original invoice required for all warranty claims
- Void conditions: Warranty is void if chamber is altered, modified, or used with non-original parts

Usage Limitations
- Home use: Up to 2 hours daily usage for personal/family use
- Commercial use: Follow manufacturer guidelines for daily session limits
- Proper operation: Must follow all safety protocols and operating procedures
- Regular maintenance: Basic cleaning and care as outlined in user manual


Warranty Claim Process

Step 1: Contact LongevityON Support
Before contacting the manufacturer directly, reach out to our support team:**
- 📧 Email: info@longevityon.com 
- 📞 Phone: (888)478-6505

Please provide:
- Your order number and purchase date
- Chamber model and serial number
- Detailed description of the issue
- Photos or videos demonstrating the problem
- Any error messages or unusual chamber behavior

Step 2: Diagnosis & Troubleshooting
Our experienced support team will:
- Diagnose the issue remotely when possible
- Provide troubleshooting guidance via email, phone, or video call
- Determine warranty coverage based on the specific problem
- Coordinate with manufacturers for technical support when needed

Step 3: Warranty Resolution

If the issue is covered under warranty:

Remote Support:
- Technical guidance via phone or video call with our U.S.-based team
- Step-by-step repair instructions with photo/video guidance
- Free replacement parts shipped directly to you (shipping costs may apply)

On-Site Support (Available in Select Areas):
- Professional technician dispatch for complex repairs
- White-glove installation team coordination (if you purchased installation service)
- Additional fees may apply for on-site service calls

Replacement Options:
- Component replacement for defective parts under warranty
- Full chamber replacement in cases of major manufacturing defects (rare)
- Expedited shipping available for urgent warranty replacements


LongevityON Support Advantage

Why Choose LongevityON for Warranty Support

U.S.-Based Support Team:
- English-speaking technicians familiar with all our chamber models
- Direct manufacturing partnerships for faster resolution
- Local support without international time zone challenges

Comprehensive Technical Knowledge:
- Multi-model expertise across all our premium chamber series
- Installation and setup specialists available for guidance
- Preventive maintenance recommendations to extend chamber life

Customer-First Approach:
- No manufacturer runaround - we handle warranty coordination
- Faster response times than dealing with overseas manufacturers directly
- Relationship-based service - we know your purchase history and preferences


Extended Warranty & Service Plans

Optional Extended Coverage
- Extended warranty plans available for purchase at time of chamber delivery
- Service contracts for commercial and clinical users
- Preventive maintenance program to maximize chamber longevity
- Priority support with guaranteed response times

Contact us for extended warranty pricing and coverage details.


Important Warranty Notes

Customer Responsibilities
To maintain warranty coverage:
- Register your chamber within 30 days of delivery
- Follow all operating procedures outlined in the user manual
- Perform recommended maintenance as specified by manufacturer
- Use only original parts and authorized accessories
- Report issues promptly - don't wait until problems worsen

Commercial & Clinical Use
Chambers used in commercial or clinical environments:
- May require more frequent maintenance due to extended daily use
- Should follow manufacturer guidelines for commercial usage limits
- May need additional service contracts for optimal performance
- Must maintain proper usage logs for warranty validation

Routine Maintenance Expectation
By purchasing a hyperbaric chamber, you acknowledge that:
- Routine maintenance** may be needed periodically
- Occasional repairs are normal for complex medical devices
- Proper care significantly extends chamber life and performance
- Professional support is available when you need assistance


Force Majeure & External Factors

When you purchase a hyperbaric chamber from LongevityON, we are not liable for delays, increased costs, or inability to fulfill warranty obligations due to events beyond our reasonable control, including but not limited to:

- Acts of God, natural disasters, pandemics, or public health emergencies
- War, terrorism, labor strikes, or government actions
- Supply chain disruptions, shipping delays, or customs issues
- Power outages, internet disruptions, or infrastructure failures
- Changes in international trade laws, tariffs, or import/export regulations
- Manufacturer facility closures or production interruptions

In such events, we reserve the right to adjust warranty timelines, modify service obligations, or provide alternative solutions without penalty. If disruptions last longer than 60 days, either party may request alternative arrangements with written notice.

Final Sale Notice

All hyperbaric chamber purchases are final sale and not eligible for return, as outlined in our Return Policy. However, our comprehensive warranty coverage ensures you receive the quality and performance you expect from your LongevityON chamber investment.


Contact Information

LongevityON Warranty Support     
📞 Phone Support: (888)478-6505
📍 Address: 1470 E Valley Rd 50528 Santa Barbara, CA 93108

Support Hours:  
Monday - Friday: 9 AM - 6 PM EST  
Saturday: 10 AM - 4 PM EST  
Emergency Support: Available for urgent issues

LongevityON | Longevity Solutions 
Premium Hyperbaric Chambers with Industry-Leading Warranty Protection  
Your Investment in Longevity, Protected by Excellence